Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@ruckaustralia.com. We will contact you directly to start the return process.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@ruckaustralia.com.


Manufacturer’s Warranty & Defects Policy

We stand by the quality of our products. All items are covered by their respective warranty that protects against defects in materials or workmanship under normal use.

What’s Covered:

  • Manufacturing defects
  • Faulty materials
  • Workmanship errors

What’s Not Covered:

  • Normal wear and tear
  • Damage due to misuse, neglect, or improper use
  • Modifications or repairs not performed by us or an authorised technician

How to Make a Warranty Claim:

  1. Contact us at sales@ruckaustralia.com with proof of purchase and a description of the issue.
  2. Include clear photos or videos of the defect, if possible.
  3. Once approved, we’ll organise repair, replacement, or refund based on the nature of the defect and availability of stock.

Timeframe:

Claims must be made within the warranty period from the date of purchase. We aim to process all claims within [e.g., 7–10 business days].

Return Shipping:

  • Return shipping costs at senders cost

 

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@ruckaustralia.com.