Shipping policy

Shipping Policy 

Processing Time

All orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

We offer live shipping rates calculated at checkout and free shipping options within Australia, depending on your order value:

• Standard Shipping: 3–7 business days 
• Express Shipping: 1–3 business days 
• Free Standard Shipping during promotion periods 

Delivery times may vary depending on your location and the time of year (e.g., peak holiday periods).

Shipping Providers

We use Australia Post, Pack & Send, and other reputable couriers to ensure reliable and trackable deliveries. A tracking number will be provided once your order is dispatched.

International Shipping

Currently, we only ship within Australia. Please contact us if you're outside Australia and wish to place an order.

Order Issues

If your order hasn’t arrived within the expected time, please check the tracking link in your shipping confirmation email. For further assistance, contact our support team at sales@ruckaustralia.com

Damaged or Lost Items

If your item arrives damaged or goes missing in transit, please contact us within 7 days of delivery with photos or details. We’ll work with the courier to resolve the issue or offer a replacement where appropriate.